LanguageLine Solutions
Phone Interpreting • OnSite Interpreting • On Demand Video Interpreting • Translation and Localization • Testing and Training of Bilingual and Interpreting Staff
Remote Telephone Interpreter
September 20
LanguageLine Solutions
Phone Interpreting • OnSite Interpreting • On Demand Video Interpreting • Translation and Localization • Testing and Training of Bilingual and Interpreting Staff
Description
• Renders accurate and complete meaning between source language and target language in the consecutive mode of interpretation; facilitates communication between a speaker of English and a speaker of another language • Exhibits excellent interpreting skills and professional attitude whilst interpreting • Demonstrates accuracy, excellent note-taking skills, objectivity and an ability to handle difficult situations • Provides accurate and complete interpretations of verbal messages as uttered by LanguageLine Solutions' clients and their customers of limited English proficiency • Remains impartial and unbiased while using correct protocol • Displays deep understanding of the culture of both languages; recognizes and is sensitive to cultural differences • Manages the flow of the call and avoids taking over the call • Avoids interaction with the limited English speaker w/o client's permission • Ensures the highest level of quality by following all interpreting guidelines and procedures as set forth by LanguageLine Solutions • Exhibits knowledge of industry-specific terminology and protocol, i.e. medical/court/insurance/government agencies • Provides excellent customer service to client and limited English speaker, i.e. use of appropriate tone, patience and courtesy • Maintains a positive working relationship with Contractor Liaison, the Interpreter Resource Centre and other departments as needed • Demonstrates dependability
Requirements
• Language Proficiency: Demonstrates superior proficiency in English and second language • Has in-depth understanding of the cultural dynamics of both languages • Uses a large number of synonyms, idiomatic expressions, proverbs and quotations, as needed • Expresses accuracy in both languages and comprehends various subjects at different levels of complexity • Demonstrates mastery of correct word order in phrases and sentences, and use of proper grammar • Displays good communication skills, i.e. clear enunciation, pronunciation, pleasant and professional tone of voice, and polite forms of expression in both languages • Exhibits competency in the following key industries, i.e. Medical, Financial, Insurance, Courts & Tribunals, Police and/or Government Agencies to include familiarity with terminology, procedures and/or products in those industries • Interprets in the consecutive mode with a high degree of accuracy and processes information quickly and concisely • Displays knowledge of interpretation methods and procedures • Maintains neutrality towards client and limited English speaker • Demonstrates ability to speak clearly without accent interference • Understands common procedures and practices of industries served by LanguageLine Solutions • Displays cognitive skills needed to effectively interpret, i.e. speed of understanding and expression • Concentrates on and follows the thread of the conversation for an extended period of time; manages flow of call when necessary • Remembers blocks of information and delivers same with accuracy • Grasps the meaning of the message and anticipates direction of the dialogue • Maintains confidentiality and upholds ethical standards at any time • Adapts behaviour in response to varying situations and peoples' reactions while remaining flexible and professional at all times • Maintains high performance, emotional composure and objectivity in all circumstances • Assesses own skills and abilities, and identifies areas for improvement; willingly accepts constructive feedback, seeks developmental opportunities and works independently • Demonstrates dependability, honesty, integrity and trustworthiness, and accepts responsibility for own actions • Customer Service skills: Maintains a professional demeanor throughout the interpreting assignment • Demonstrates sensitivity and politeness to limited English speakers of different nationalities, backgrounds, cultures and educational levels • Exhibits professionalism and courtesy towards the client and limited English speaker • Follows the clients' instructions and exceeds their expectations
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