Product Support Engineer

November 7, 2024

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Logo of Lanshore LLC

Lanshore LLC

Lanshore LLC is a consulting firm specializing in intelligent automation and sales performance management (SPM) solutions. The company provides a range of services including robotic process automation (RPA) implementation, SPM managed services, and development services. They partner with major platforms like UiPath and Microsoft Power Automate to empower businesses to optimize revenue streams, streamline operations, and enhance sales performance. Lanshore serves various industries such as healthcare, telecommunications, retail, oil and gas, and financial services, providing tailored solutions to meet the unique needs of their clients. With a focus on delivering high ROI and leveraging AI technologies, Lanshore helps organizations to automate processes, manage incentive compensation, and gain business intelligence insights. Their expertise in automation enhances decision-making and scalability for businesses seeking to thrive in the digital age.

RPA • Robotic Process Automation • Process Automation • Sales Commission • Compensation

📋 Description

• Engage with customers, investigate technical issues they may have, and either solve the issue or escalate them to the product team. • Your primary technical focus will be on the infrastructure and deployment of our products. • Typical customer engagements can include investigating bugs, troubleshooting deployments, handling outages, etc. • Set up environments for debugging, explore products, and cultivating supportability knowledge. • You will mentor and knowledge share with the support team.

🎯 Requirements

• Experience with troubleshooting and administrating networks (HTTPS, network diagnostics, etc). • Demonstrated knowledge and experience with Web Server technologies (experience with IIS is a plus). • Unix-like administration experience. • Experience working in a cloud hosted environment (Azure, AWS, etc). • Experience with containerization technologies (Kubernetes is preferred, but Docker is okay). • Experience in writing scripts. • Demonstrated experience working with customers and organizations. • Fluent written and spoken English is mandatory, fluency in any other language is a plus.

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