Lanshore LLC
Lanshore LLC is a consulting firm specializing in intelligent automation and sales performance management (SPM) solutions. The company provides a range of services including robotic process automation (RPA) implementation, SPM managed services, and development services. They partner with major platforms like UiPath and Microsoft Power Automate to empower businesses to optimize revenue streams, streamline operations, and enhance sales performance. Lanshore serves various industries such as healthcare, telecommunications, retail, oil and gas, and financial services, providing tailored solutions to meet the unique needs of their clients. With a focus on delivering high ROI and leveraging AI technologies, Lanshore helps organizations to automate processes, manage incentive compensation, and gain business intelligence insights. Their expertise in automation enhances decision-making and scalability for businesses seeking to thrive in the digital age.
RPA • Robotic Process Automation • Process Automation • Sales Commission • Compensation
Technical Account Manager
November 10, 2024
Lanshore LLC
Lanshore LLC is a consulting firm specializing in intelligent automation and sales performance management (SPM) solutions. The company provides a range of services including robotic process automation (RPA) implementation, SPM managed services, and development services. They partner with major platforms like UiPath and Microsoft Power Automate to empower businesses to optimize revenue streams, streamline operations, and enhance sales performance. Lanshore serves various industries such as healthcare, telecommunications, retail, oil and gas, and financial services, providing tailored solutions to meet the unique needs of their clients. With a focus on delivering high ROI and leveraging AI technologies, Lanshore helps organizations to automate processes, manage incentive compensation, and gain business intelligence insights. Their expertise in automation enhances decision-making and scalability for businesses seeking to thrive in the digital age.
RPA • Robotic Process Automation • Process Automation • Sales Commission • Compensation
📋 Description
• The Technical Account Manager will be an extended part of client’s technical team ensuring automation solutions are running effectively • Assist customers in resolving their technical challenges including provision of infrastructure installation, upgrade planning and oversight • Act as a technical advisor to customers while performing code reviews, infrastructure scaling guidance and holding preventive care sessions • Assist in technical support for customers to support pre-sales and post-sales processes • Address all product-related queries on time • Hold educational and informational training sessions to enable our clients to use UiPath products effectively • Provide developers with customers’ feedback and contribute to identification and creation of new features or products • Perform initial or secondary investigations and respond to online and phone support requests • Deliver periodic reviews with customers (e.g. Health checks) • Proactively analyze customers’ needs and suggest upgrades or additional features to meet their requirements • Collaborate cross departmentally within UiPath to establish and communicate best practices
🎯 Requirements
• A degree in Computer Science or relevant degree • A minimum 3-5 years experience in programming .NET (C#, C++, VB, Java or Powershell) • Fluency in written and spoken English is mandatory • 3-5 years relevant work experience in a customer-facing, technical account management • Previous experience working with Automation Anywhere, Blue Prism, Pega or Nice is preferred • SaaS and Cloud experience a benefit • Solid technical background with hands on experience in digital technologies • Experience in technical support, project management, technical sales and consultancy. • Previous experience in application or implementation support domain is a plus • Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security • Familiarity with software and front-end development • Excellent verbal and written communication skills • Strong analytical and problem-solving skills • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption. • Diplomacy, tact, and poise under pressure when working through customer issues. • Willingness to travel approximately 50% • Preferred UiPath Certifications – RPA Advanced, Infrastructure fundamentals • Solid technical background with hands on experience in digital technologies • Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security • Previous experience with UiPath or other relevant vendor products is highly desired
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