Technical Support Engineer

January 8

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Laravel

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Laravel is a popular web application framework for building modern, scalable web applications using PHP. It is known for its expressive and elegant syntax, which aims to simplify common tasks in web projects, making development a joyful and creative experience. Laravel comes with a wide ecosystem of tools and features, including server management, authentication, notifications, and job queues, allowing developers to build full-stack applications with ease. It offers solutions for serverless deployment, database management, and more, making it a comprehensive choice for developers worldwide.

PHP • Laravel

11 - 50 employees

Founded 2011

☁️ SaaS

🌐 Web 3

🏢 Enterprise

📋 Description

• At Laravel, we are committed to creating tools that empower developers to build exceptional web applications while nurturing a supportive and inclusive global community. • We’re seeking experienced and empathetic Technical Support Engineers with hands-on knowledge of the Laravel ecosystem, including tools like Forge, Vapor, Spark, Envoyer, and Nova. • In this role, you’ll also have the opportunity to assist customers with our newly launched Laravel Cloud and Nightwatch, guiding them through its features and resolving their challenges. • Our Customer Success and Support team is dedicated to making every customer interaction a positive and empowering experience. • They are driven by a passion for helping developers succeed and take pride in their ability to resolve issues efficiently. • As champions of the customer experience, our team plays a crucial role in shaping our products and services. • As a Customer Support Engineer, you will play a vital role in delivering exceptional support to our users. • Your responsibilities include Ticket Management, Customer Support, Bug Reporting and Feature Requests, Escalation Management, Team Collaboration, Knowledge Sharing, and Multichannel Support. • Our goal is to leave every customer delighted with their experience, ensuring that all interactions reflect our commitment to excellent service. • This role requires availability during Central Standard Time (CST) hours, and is a contract based employment.

🎯 Requirements

• At least 2 years of experience in customer support, customer success, or a similar role, supporting technical products. • Exceptional verbal and written communication skills, with the ability to convey complex ideas clearly and effectively. • A customer-first mindset with demonstrated patience, empathy, and a genuine desire to help. • Experience in developer content or developer relations is a strong plus, showcasing your ability to effectively engage with a developer audience. • Fluency in English is required, and proficiency in additional languages is highly desirable to better serve our global customer base. • Solid understanding of web application hosting and infrastructure. • Proficiency in installing and troubleshooting technologies such as Nginx, DNS, SSL, PHP, MySQL, and Redis. • Comfortable working in a terminal environment to resolve customer issues directly on their servers. • Familiarity with Ubuntu server management and debugging processes. • Knowledge of PHP and the Laravel framework. • Understanding of cloud computing concepts and providers; experience with AWS is a bonus.

🏖️ Benefits

• Fully remote and globally distributed working environment • Option to attend Laracon conferences around the world • Paid time off (Vacation, Sick & Public holidays) • Family leave (Maternity, Paternity) • Company equity • Welcome kit with custom Laravel swag