Support Engineer II

2 days ago

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Enterprise Content Management (ECM) software • Document Management (DM) • Records Management (RM) • Business Process Management (BPM) • Electronic Forms

201 - 500

Description

• Diagnose software issues • Work directly with customers to diagnose issues • Collect technical information for proper escalation • Answer questions related to software licensing, security, software functionality, deployment and integration • Design and build custom solutions for small VIP engagements • Provide updates keeping customers informed on project progress and report obstacles • Complete and maintain technical documentation • Provide troubleshooting, training, and support during testing and post-deployment phase • Backup other support engineers, as needed • Participate in knowledge exchange via forums and other department meetings

Requirements

• Bachelor’s degree in computer science, math, engineering, technical field or equivalent experience in a related field • 2-4 years of relevant work experience • Experience with TCP/IP-based networking • Exceptional problem-solving and people skills • Excellent attention to detail • Ability to communicate effectively both in person and on the phone • Ability to work independently and take initiative • Exceptional organizational and communication skills

Benefits

• Generous time off: 15 Days of Vacation • 3 Floating Holidays • 2 Paid Volunteer Days • 9 Paid Holidays • Hybrid Work Environment • Free Parking: covered and EV charging stations • Various 401 (k) Investment Options and Generous Company Match • HMO and PPO Medical Care Options (Employees are fully covered under HMO)