Customer Success Engineer - French Speaking
November 28
Description
• LastPass is looking for a French Speaking Customer Success Engineer: • We are seeking a highly motivated and experienced Customer Success Engineer to join our team • This role involves supporting customers with product onboarding, adoption, utilization, and resolving complex technical challenges using LastPass • The ideal candidate will possess a blend of technical expertise and customer-facing skills, a consultative mindset, the ability to work cross-functionally, and strong presentation abilities • In collaboration with the Customer Success team, you will prioritize customers to address technical challenges, deliver value, and provide a world-class customer experience • Additionally, you will work closely with the Care and Engineering teams to resolve complex customer issues, contribute to feature testing and reporting, and help ensure product releases align with customer needs
Requirements
• Proven experience in technical customer-facing roles (e.g., Sales Engineer, Customer Success Engineer, Technical Account Manager, etc.) • Strong analytical and problem-solving skills to extract relevant and impactful insights from ambiguous data • Fluency in both English and French • Excellent presentation and communication skills, both in-person and virtually, as well as in writing • Experience in delivering services or projects to customers • Ability to collaborate effectively across departments and with team members • Strong project management, planning, and organizational abilities • Skilled at framing and simplifying content and messaging for diverse audiences, including beginners, technical teams, managers, and executives • Broad understanding of one or more of the following focus areas: Identity as a Service, IT Services, Security, Authentication and Authorization Protocols (e.g., SAML, OIDC, LDAP), Programming Interfaces (APIs and CLI)
Benefits
• Flexible Paid Time Off policies, including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days • Generous Parental leave • Comprehensive health coverage, dependents included • Home office setup support • LastPass families free account up to 5 members • Continuous learning and development opportunities
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