Customer Success Engineer - French Speaking
November 28
Description
• LastPass is a leader in password and identity management, making it easier to log into life and work. • We are seeking a highly motivated and experienced Customer Success Engineer to join our team. • This role involves supporting customers with product onboarding, adoption, utilization, and resolving complex technical challenges using LastPass.
Requirements
• Proven experience in technical customer-facing roles (e.g., Sales Engineer, Customer Success Engineer, Technical Account Manager, etc.) • Strong analytical and problem-solving skills to extract relevant and impactful insights from ambiguous data. • Fluency in both English and French. • Excellent presentation and communication skills, both in-person and virtually, as well as in writing. • Experience in delivering services or projects to customers. • Ability to collaborate effectively across departments and with team members. • Strong project management, planning, and organizational abilities. • Skilled at framing and simplifying content and messaging for diverse audiences, including beginners, technical teams, managers, and executives. • Broad understanding of one or more of the following focus areas: Identity as a Service, IT Services, Security, Authentication and Authorization Protocols (e.g., SAML, OIDC, LDAP), Programming Interfaces (APIs and CLI)
Benefits
• Competitive compensation • Flexible Paid Time Off policies, including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days • Generous Parental leave • Comprehensive health coverage, dependents included • Home office setup support • LastPass families free account up to 5 members • Continuous learning and development opportunities
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