Senior Manager, Customer Support Quality Assurance

August 14

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LastPass

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LastPass manages your passwords and online life, so you don’t have to.

Password Management • Identity Management • Single Sign-On • SaaS • Cloud

501 - 1000

Description

• Exciting opportunity for a Support Quality Assurance leader looking to join a dynamic privately owned SaaS company headquartered in Boston's Innovation District. This will be remote-based and will report to the Senior Director of Global Customer Care based out of the United States. • This is an excellent opportunity for a hands-on, detailed oriented, person looking for a challenging growth opportunity into a role driving improvement within our Customer Care organization. • If you are passionate about complex problem solving and motivated by scale, then this is the role for you!

Requirements

• Dependability: We're looking for a professional we can rely on, so a good track record must be apparent on your work history • Customer focused • Security-minded • Collaborative work ethic: You'll be working in a team, so it is crucial that you not only get along with but thrive working with others sometimes located in various time zones. • Attention to detail • Adaptability: In this role, your responsibilities can shift at times, and it requires someone that can adapt and thrive in fast-paced environment while assisting with a high volume of complex-repetitive requests. • Experience in software environment(s) involved in work with technical support, Customer Success, Implementations and/or Professional Services • Strong leadership experience and collaboration background. Experience in the security and/or privacy space is preferred • Experience in a global work environment with cultural awareness and adaptability for working with teams and individuals across the world. Willingness to travel internationally and work with different timezones as needed

Benefits

• Market-leading password manager • High-growth, collaborative environment with inclusive teams • Remote first culture • Competitive compensation • Flexible Paid time off policies including but not limited to: Monthly self-care days (12 extra paid days off annually), volunteering days • Generous Parental leave • Comprehensive health coverage, dependents included • Home office setup support • LastPass families free account up to 5 members • Continuous learning and development opportunities