Chargeback Analyst

April 16

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Latent Markets

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Latent Markets is an electronic trading and market-making company specializing in digital assets. The company provides liquidity to financial markets through algorithmic trading and advanced technology solutions. Their expertise in trading and technology enables them to support and enhance the functionality of financial markets.

2 - 10 employees

Founded 2021

💸 Finance

💳 Fintech

📋 Description

• Review, investigate, and resolve chargebacks accurately and in a timely manner while adhering to rules and regulations. • Detect, investigate and perform risk analysis regarding reported chargebacks and return transactions. • Perform investigations not limited to validation of banks, credit card issuers, phone matches, IP search, external checks etc. • Make decisions based on the results of the fraud investigation and place the appropriate sanction or restriction. • Prepare and submit chargeback responses according with internal SLAs and different Card Scheme’s Dispute Processing. • Answer concerns from other departments regarding chargeback concerns. • Review transaction reports for suspicious activity. Perform patterning as needed. • Analyse account history and trends and take appropriate actions on accounts. • Monitor dispute rate and maintain and provide detailed reports of all chargebacks received and status update. • Monthly reconciliations between chargeback won, updates and bank accounts. • Contribute best practice recommendations for chargeback reduction and process improvement. • Work collaboratively with other teams, communicate chargeback irregularities and fraud trends, and share suggested handling and sanctions to minimize fraud.

🎯 Requirements

• Experience in chargeback or dispute processing. • Previous Experience with Microsoft Office/Google Workspace (Gsheets/google docs) is a must. • In-depth knowledge of Visa/MasterCard rules and procedures. • Experience with USA/European gaming accounts is preferred. • Strong attention to detail and accuracy. • Excellent time management and organizational skills. • Proficient in written and spoken English in a professional business environment. • Proven ability to solve problems quickly and efficiently. • Capable of multitasking, prioritizing, and managing time effectively without requiring close supervision. • Strong interpersonal, communication, and presentation skills. • Able to perform well under pressure. • Proactive mindset, with the ability to suggest improvements to processes and systems. • Willingness to work outside on a shifting schedule/weekend/holidays • You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements: • PC – Intel i5 4th Gen (or higher) – self provided • Minimum OS Version: Windows 10 or higher • Internet browser (preferably Chrome – but can use Edge, Firefox, etc.) • Minimum RAM: 8 GB • Minimum HDD Space: 1 GB • Headset: USB Headset (noise-canceling) • Web Camera (for team meetings) • Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required. • Backup Internet provider

🏖️ Benefits

• Competitive salary • Flexibility and remote work • Training and development • International collaboration with our teams based around the world • Fast growing business where the sky's the limit for your career