Chargeback Analyst
October 31
Description
• Manage chargeback disputes, investigate fraud, and ensure seamless transaction processes. • Review, investigate, and resolve chargeback disputes accurately and in a timely manner while adhering to rules and regulations. • Detect, investigate and perform risk analysis regarding reported chargebacks and return transactions. • Perform investigations not limited to validation of banks, credit card issuers, phone matches, IP search, external checks etc. • Make decision based on the results of the fraud investigation and place the appropriate sanction or restriction. • Prepare necessary documentation to defend chargeback disputes. • Answer concerns from other departments regarding chargeback concerns. • Review transaction reports for suspicious activity. • Perform patterning as needed. • Analyze account history and trends and take appropriate actions on accounts. • Monitor dispute rate and maintain and provide detailed reports of all chargebacks received and status update. • Monthly reconciliations between chargeback won, updates and bank accounts. • Contribute best practice recommendations for chargeback reduction and process improvement. • Work collaboratively with other teams, communicate chargeback irregularities and fraud trends, and share suggested handling and sanctions to minimize fraud.
Requirements
• Minimum of 2+ years of experience in chargeback or dispute processing. • Bachelor’s degree in any discipline, or at least 2 years of college education. • In-depth knowledge of Visa/MasterCard rules and procedures. • Experience with USA/European gaming accounts is preferred. • Strong attention to detail and accuracy. • Excellent time management and organizational skills. • Proficient in written and spoken English in a professional business environment. • Proven ability to solve problems quickly and efficiently. • Capable of multitasking, prioritizing, and managing time effectively without requiring close supervision. • Strong interpersonal, communication, and presentation skills. • Able to perform well under pressure. • Proactive mindset, with the ability to suggest improvements to processes and systems. • Willingness to work outside on a shifting schedule/weekend/holidays • You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements: PC – Intel i5 4th Gen (or higher) – self provided Minimum OS Version: Windows 10 or higher Internet browser (preferably Chrome – but can use Edge, Firefox, etc.) Minimum RAM: 8 GB Minimum HDD Space: 1 GB Headset: USB Headset (noise-canceling) Web Camera (for team meetings) Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required. Backup Internet provider
Benefits
• Competitive salary • Flexibility and remote work • Training and development • International collaboration with our teams based around the world • Fast growing business where the sky's the limit for your career
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