Latent Markets
Latent Markets is an electronic trading and market-making company specializing in digital assets. The company provides liquidity to financial markets through algorithmic trading and advanced technology solutions. Their expertise in trading and technology enables them to support and enhance the functionality of financial markets.
Customer Support Agent
March 29
Latent Markets
Latent Markets is an electronic trading and market-making company specializing in digital assets. The company provides liquidity to financial markets through algorithmic trading and advanced technology solutions. Their expertise in trading and technology enables them to support and enhance the functionality of financial markets.
📋 Description
• Engage with customers through email, live chat, and phone calls on a 24/7 rotating schedule • Provide accurate information about products and services • Resolve issues and answer queries swiftly and professionally • Maintain and update customer records and interaction logs accurately • Address customer complaints by identifying problems, devising effective solutions, and following up to ensure resolution • Recommend potential products or services by analyzing customer needs and feedback • Meet and exceed weekly, monthly, and quarterly targets aligned with the company's KPIs and SLAs • Go the extra mile to engage customers, fostering a positive experience and enhancing customer satisfaction
🎯 Requirements
• Minimum of 1 year in a customer service role, in the igaming industry (casino/sportsbooks/social gaming) • Bachelor’s degree preferred or at least 2 years of college education • Strong contact handling and active listening skills • Proficient with Zendesk and IT systems • Excellent communication and presentation skills in English • Customer-focused, adaptable to different personalities, able to multitask, prioritize, and manage time effectively without close supervision • Self-provided laptop or PC (Intel i5 4th Gen or higher, Windows 10 or newer) • Minimum 8 GB RAM, 1 GB HDD space • Reliable internet connection with minimum 10 Mbps upload and download speeds • USB headset (noise-canceling), web camera
🏖️ Benefits
• Competitive salary • Flexible, remote work environment • Opportunities for training and development • Potential for career growth in a rapidly expanding global company
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