Latent Markets
Latent Markets is an electronic trading and market-making company specializing in digital assets. The company provides liquidity to financial markets through algorithmic trading and advanced technology solutions. Their expertise in trading and technology enables them to support and enhance the functionality of financial markets.
Incident Manager - Product Support Lead
April 4
Latent Markets
Latent Markets is an electronic trading and market-making company specializing in digital assets. The company provides liquidity to financial markets through algorithmic trading and advanced technology solutions. Their expertise in trading and technology enables them to support and enhance the functionality of financial markets.
📋 Description
• Build monitoring capability and own monitoring processes across the organisation • Technology: availability and uptime of all key technical components (infrastructure, server, network, microservices) • Business KPI monitoring (website traffic, active users, logins, gameplay) • Set-up and own Incident Management process • Recording and triage of incidents • Managing incidents until resolution, coordination and communication, resource allocation, overseeing team members involved in resolving incidents • RCA process • Set up and own Product Support processes, in collaboration with QA leads and Product owners
🎯 Requirements
• At least 5 years experience working in IT service management, or a similar role, ideally in iGaming • Strong knowledge of IT service management practices such as ITIL • Strong analytical and problem-solving skills • Excellent communication and interpersonal skills • Ability to work well under pressure and meet deadlines • Strong organizational and time management skills • Experience with incident, major incident and problem management processes and procedures • Experience leading and managing teams • Technical knowledge and experience, experience working with IT systems and software
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