QA Manager
Yesterday
Description
• Lead the Quality Assurance team to uphold and enhance customer service delivery. • Mentor QA analysts and drive quality improvement initiatives. • Align QA strategy with broader business objectives for operational excellence. • Conduct regular reviews and audits for compliance. • Provide feedback and insights through reporting and analytics.
Requirements
• Minimum 3 years in customer service roles, including QA, CS, or shift management, with at least 1 year in a leadership position. • Experience within the iGaming or gambling industry’s customer support operations. • Leadership Skills: Demonstrated ability to lead and mentor teams, fostering a collaborative and results-oriented environment. • Analytical Expertise: Strong analytical and reporting skills with a proven track record of leveraging data for decision-making. • Communication Skills: Excellent interpersonal and communication abilities, both written and verbal. • Technical Proficiency: Familiarity with customer support and quality monitoring tools. • Organisational Strength: Exceptional organisational skills with a proactive and solution-focused mindset.
Benefits
• Competitive salary • Flexibility and remote work • Training and development • International collaboration with our teams based around the world • Fast growing business where the sky's the limit for your career
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