Technical Support Manager
December 5
Description
• Step into the heart of a super fast-growing social gaming company, where innovation and creativity thrive. • Be at the forefront of crafting a global social entertainment platform, with a primary focus on captivating the North American market. • Contribute to the development of client web and mobile apps that engage with up to 150 million customers worldwide. • We are looking for a strong and mature Technical Support Manager to join our Randomizer backend team in Ukraine / EU on a full-time basis in a super fast-growing social gaming company. • This is an exciting opportunity to join a fast-growing team in the early stages of incredible month on month growth with multiple opportunities to further your career and development as the business continues to grow. • Your expertise will not only resolve complex customer issues but also drive continual improvement in our support processes.
Requirements
• 5+ years of experience in a Technical Support Engineer role, preferably in igaming or a related field. • 1+ years of experience as a Team Lead/Manager in a technical support setting. • Proficiency in SQL, with the ability to write and demonstrate SQL queries or scripts. • Experience with scripting languages such as Bash is a plus. • A deep knowledge of troubleshooting on Postman, and integrations built on them. • Experience with GCP Cludflare, grafana, k8s, docker as plus. • Basic coding skills in any programming language are advantageous. • Strong problem-solving skills, particularly in troubleshooting applications. • Excellent written and verbal English communication skills. • Resilience and adaptability in dealing with changing priorities and uncertainty. • Proactive mindset, with a focus on identifying and solving potential problems.
Benefits
• Full Remote Work : Enjoy the flexibility of working remotely from wherever you feel most productive. • Generous Leave Policy: Take advantage of 25 days of paid time off, encompassing both vacation and sick leave, to ensure you can recharge and recover when needed. • Company Events: Engage in our vibrant company culture through a variety of informal events designed to foster camaraderie and teamwork. • Continuously Development: Get an opportunity to join a fast-growing business where the sky’s the limit.
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