Latent Markets
Latent Markets is an electronic trading and market-making company specializing in digital assets. The company provides liquidity to financial markets through algorithmic trading and advanced technology solutions. Their expertise in trading and technology enables them to support and enhance the functionality of financial markets.
Training Manager - Customer Service and Player Operations
April 4
Latent Markets
Latent Markets is an electronic trading and market-making company specializing in digital assets. The company provides liquidity to financial markets through algorithmic trading and advanced technology solutions. Their expertise in trading and technology enables them to support and enhance the functionality of financial markets.
📋 Description
• Develop Training Programs: Create and implement training programmes focused on Customer Support, Fraud Prevention, Risk Management, Payments, and Compliance. • Enhance Operational Skills: Provide ongoing training for teams to improve operational efficiency, mitigate risks, and ensure compliance with industry regulations. • Focus on Payments & Risk: Lead targeted training initiatives around payments processing, fraud prevention, and risk management, ensuring alignment with our business objectives. • Foster a Learning Culture: Work closely with Content and QA teams to embed a culture of continuous learning and improvement, ensuring that feedback and insights drive the evolution of training programs and team development. • Collaborate with Leadership: Partner with department heads and the Head of Customer Support & Player Operations to align training initiatives with our company’s strategic goals. • Evaluate and Adapt: Continuously assess training effectiveness using performance metrics, refining programs based on feedback and industry trends. • Support Team Development: Mentor and empower team leads to deliver consistent, high-quality training within their respective teams.
🎯 Requirements
• Proven experience as a training manager in a similar role, ideally within the iGaming or digital operations space. • In-depth knowledge of customer support, payments, risk, fraud, and KYC processes. • Strong communication, presentation, and coaching skills. • Ability to create engaging and effective training materials. • Experience using data and performance metrics to drive improvements in training programs. • A proactive and collaborative mindset, with the ability to thrive in a fast-paced and dynamic environment.
🏖️ Benefits
• Enjoy flexibility with remote work opportunities. • Competitive compensation and potential for career growth.
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