Bilingual Customer Support Specialist, French & English

October 26

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Laundryheap

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Laundry • Free collection and delivery within 24hrs • Dry Cleaning • Logistics • Operations

51 - 200

💰 Series A on 2021-02

Description

• At Laundryheap, we’re revolutionising how people think about blanchisserie and pressing. • We’re looking for a proactive, bilingual Spécialiste du Support Client (French & English) to join our dynamic team. • As a Customer Support Specialist, you will provide exceptional service to international customers via email and chat en direct. • Ensure customer satisfaction and loyalty. • Support Client Bilingue (French & English): Provide quick and accurate support to clients via email and live chat. • Manage escalations professionally, ensuring proper follow-ups. • Maintain a high standard of tone, professionalism, and clarity in all written communication with customers. • Collaborate with relevant teams to resolve customer complaints efficiently. • Generate invoices using our online system and ensure clear communication with customers. • Ensure pricing on our online pages is accurate and competitive. • Manage workload effectively while meeting KPIs to enhance the customer experience. • Work closely with account managers to ensure customer needs are exceeded. • Share key insights with internal teams to continuously improve client service.

Requirements

• Fluency in French and English (written and verbal) with impeccable grammar and spelling. • 1+ years of experience in a customer support role, particularly with email and live chat. • Familiarity with customer support tools such as Intercom or similar platforms. • Experience in résolution de problèmes and handling escalations. • Experience in a fast-paced, start-up environment is an advantage. • Strong organisational skills and ability to multitask. • Additional European language fluency is a plus.