Lawhive
Lawhive is an online platform that provides convenient and affordable access to legal services in the UK by connecting clients with local licensed solicitors. They offer a completely online process allowing users to receive professional legal assistance from the comfort of their home. Lawhive is not a law firm; rather, it connects clients with solicitors for a wide range of legal issues, such as employment, litigation, property, family law, and more. With a focus on transparency, fixed pricing, and fast, remote communication, Lawhive aims to make legal help accessible at lower costs compared to traditional high-street law firms.
landlord • Employment Law • Litigation • Will Writing • Civil Disputes
51 - 200 employees
👥 B2C
Customer Operations Associate
August 13, 2024
Lawhive
Lawhive is an online platform that provides convenient and affordable access to legal services in the UK by connecting clients with local licensed solicitors. They offer a completely online process allowing users to receive professional legal assistance from the comfort of their home. Lawhive is not a law firm; rather, it connects clients with solicitors for a wide range of legal issues, such as employment, litigation, property, family law, and more. With a focus on transparency, fixed pricing, and fast, remote communication, Lawhive aims to make legal help accessible at lower costs compared to traditional high-street law firms.
landlord • Employment Law • Litigation • Will Writing • Civil Disputes
51 - 200 employees
👥 B2C
📋 Description
• Responding to customer enquiries over email, chat and phone calls • Unblocking users and helping them understand how to use the Lawhive platform • Being the first point of contact for any escalations, and improving the customer experience • Daily and weekly customer operations tasks such as KYC, handling online reviews, etc
🎯 Requirements
• Proven experience in in a busy, multi-channel customer-facing role • Experience working, and thriving, in a fast-paced, early-stage tech environment • Excellent communication skills, both written and verbal • Strong organizational and time management skills • A problem-solver who takes pleasure in helping others • An independent worker who also excels in team settings • Legal background or experience in the legal field is a plus
🏖️ Benefits
• 34 Holidays (25 days annual leave + your birthday off + bank hols in England) • Quality home workstation setup/equipment • Equity (Share Options) • Pension • Regular team building activities, socials, and annual retreat!
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