Leadtech Group
Leadtech Group is a company that excels in transforming ideas into successful online projects with a focus on creativity, diversity, and fast-paced development. With their headquarters in Barcelona, Spain, Leadtech specializes in numerous online services including UX design, SEO, SEM, social media management, content creation, customer service, project management, and system administration. The company is known for its dynamic and diverse team of fun-loving, hard-working professionals who aim to exceed contemporary standards by leveraging the connectivity of the internet to enhance user experiences. Leadtech is committed to providing innovative solutions and seeks to continuously grow and achieve success by embracing a pioneering mindset.
Internet services • UX Design • Frontend • SEM • SEO
Project Manager - CS
March 18
Leadtech Group
Leadtech Group is a company that excels in transforming ideas into successful online projects with a focus on creativity, diversity, and fast-paced development. With their headquarters in Barcelona, Spain, Leadtech specializes in numerous online services including UX design, SEO, SEM, social media management, content creation, customer service, project management, and system administration. The company is known for its dynamic and diverse team of fun-loving, hard-working professionals who aim to exceed contemporary standards by leveraging the connectivity of the internet to enhance user experiences. Leadtech is committed to providing innovative solutions and seeks to continuously grow and achieve success by embracing a pioneering mindset.
Internet services • UX Design • Frontend • SEM • SEO
📋 Description
• Responsible for the planning, execution, and monitoring of strategic projects within the department. • Improve operational efficiency and optimize processes. • Ensure successful implementation of new technologies and strategies to enhance customer experience. • Plan, coordinate, and execute strategic projects in operations, automation, and digital transformation. • Ensure proper definition of scope, objectives, timelines, costs, and resources for each project. • Lead the implementation of process improvements, digital tools, and customer service systems. • Manage cross-functional teams and ensure effective communication among stakeholders. • Identify areas for operational improvement and propose solutions. • Implement Lean, Six Sigma, and Agile methodologies to reduce operational time and costs. • Monitor the impact of initiatives on customer experience and operational efficiency. • Analyze project ROI and manage project budgets. • Define and monitor key performance indicators (SLAs, CSAT, NPS, AHT, FCR). • Ensure successful adoption of new technologies and processes within the team. • Act as the point of contact between Customer Service and other teams.
🎯 Requirements
• Degree in Business Administration, Engineering, Technology, Economics, or related fields. • Desirable certifications: PMP, PRINCE2, Agile, Scrum, or Lean Six Sigma. • 3+ years of experience in project management within Customer Service, Operations, or Technology. • Experience in automation, digital transformation, and process optimization projects. • Knowledge of CRM tools (Salesforce, Zendesk, ServiceNow) and ticketing systems. • Experience with Agile, Scrum, Kanban, and Waterfall methodologies. • Data analysis skills using Advanced Excel, SQL, Power BI, QS, or Tableau.
🏖️ Benefits
• Growth and career development • Work-Life balance • Comprehensive benefits • Unique Perks • Equal Employment Opportunity Employer:
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