OEM Operations Coordinator
November 14
Description
• Responsible for working with the OEM Program Management Team on our top programs and projects • Manage incoming customer support cases relating to OEM operations and effectively troubleshoot those to reach a solution • Communicate via email with customers to inform them of the status of their support case • Prepare detailed reports and submit monthly files to various OEM partners • Lead some projects independently and contribute to the success of the OEM Programs Team
Requirements
• Bachelor’s degree in a related field is preferred but 3-4 years of relevant work experience are acceptable substitutes • 2+ years in a customer-facing role • Excellent written and verbal communication skills • Critical thinking and troubleshooting expertise • Detail oriented and self-motivated • Experience with a project management software preferred • Experience with CRM software preferred
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