UX Analyst

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LegalMatch

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Small Law Firm Marketing • Leads for Lawyers • Legal Lead Generation • Law Practice Marketing • Attorney Marketing

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Description

• As a UX Analyst in LegalMatch Philippines, your job is to help the company deliver better products by conducting regular evaluation and testing of our software from an end-user perspective. • Your output will contribute towards improving existing features and developing new feature ideas for potential implementation. • Responsibilities: • Understanding how end users are interacting with our various products and use this knowledge along with your user testing and usability experience to question and identify defects and improvements • Conducting regular testing for user experience, ensuring that users are learning and using our interfaces more quickly and effortlessly; reporting test findings to Product and QA teams • Looking into various blockers for conversion and propose improvements • Working with other analysts in the company to determine baseline for task success rate, time on task, user error rate, and others; conduct analysis and testing in order to help us improve performance based on these measures • Ensure user journey meets business & customer standards, highlighting issues or improvements during requirements / testing phases • Work collaboratively with various stakeholders to meet the needs of customers, contributing domain knowledge and ideas that will help us develop better features for LegalMatch customers.

Requirements

• At least 3 years of experience as a UX tester/Analyst. • Creative and tech savvy • With thorough understanding of UX design, information architecture, and testing for conversion; a background in design thinking will be great • Passionate about UX and quality • Proactive and a great communicator • Our ideal candidate possesses the following traits: • proactive, adaptable, and flexible • highly professional • has the willingness to go the extra mile to achieve desired outcomes • with strong collaboration and communication skills to work effectively with cross-functional teams • with strong problem-solving skills • committed to continuous improvements and willing to experiment with new approaches and techniques to work processes