UX Analyst

March 26

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LegalMatch

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LegalMatch is a legal service that helps clients find the right lawyer quickly, anonymously, and without any cost. By allowing users to present their case, LegalMatch connects them with highly rated, licensed attorneys in their area. LegalMatch covers a wide array of legal areas, including family, employment, criminal defense, real estate, business, and more. It offers a transparent process where clients can examine attorney profiles, compare fees, and review client ratings to make informed decisions. LegalMatch also provides resources for attorneys, including marketing services to generate consistent leads. The service is available throughout the United States and has recently expanded its services to Canada, having facilitated over seven million cases.

Small Law Firm Marketing • Leads for Lawyers • Legal Lead Generation • Law Practice Marketing • Attorney Marketing

51 - 200 employees

Founded 1999

👥 B2C

📋 Description

•As a UX Analyst in LegalMatch Philippines, your job is to help the company deliver better products by conducting regular evaluation and testing of our software from an end-user perspective. •Your output will contribute towards improving existing features and developing new feature ideas for potential implementation. •Responsibilities: •Understanding how end users are interacting with our various products and use this knowledge along with your user testing and usability experience to question and identify defects and improvements •Conducting regular testing for user experience, ensuring that users are learning and using our interfaces more quickly and effortlessly; reporting test findings to Product and QA teams •Looking into various blockers for conversion and propose improvements •Working with other analysts in the company to determine baseline for task success rate, time on task, user error rate, and others; conduct analysis and testing in order to help us improve performance based on these measures •Ensure user journey meets business & customer standards, highlighting issues or improvements during requirements / testing phases •Work collaboratively with various stakeholders to meet the needs of customers, contributing domain knowledge and ideas that will help us develop better features for LegalMatch customers.

🎯 Requirements

•At least 3 years of experience as a UX tester/Analyst. •Creative and tech savvy •With thorough understanding of UX design, information architecture, and testing for conversion; a background in design thinking will be great •Passionate about UX and quality •Proactive and a great communicator •Our ideal candidate possesses the following traits: •proactive, adaptable, and flexible •highly professional •has the willingness to go the extra mile to achieve desired outcomes •with strong collaboration and communication skills to work effectively with cross-functional teams •with strong problem-solving skills •committed to continuous improvements and willing to experiment with new approaches and techniques to work processes