Solutions Engineer - West Coast

September 15

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Legrand, North America

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1904

⚡ Energy

🔧 Hardware

🏠 Real Estate

Description

• The Solutions Engineer (SE) works closely with commercial Integrators, Specifiers, and End Users to design Legrand | AV solutions into their projects. • The SE becomes the “go to” person for system design assistance, helping customers create reliable systems. • Responsible for job walks, technical training, design drawings and take-offs, bill of material swaps, and ensuring exceptional experiences. • Works closely with the Legrand | AV Sales Teams, Product Managers, Tech Support, and others to drive specifications and grow revenue. • The ideal candidate has extensive knowledge of Legrand products and AV industry technology. • Must have excellent customer service skills, be comfortable with AV technology, and communicate effectively across teams.

Requirements

• Keen understanding of AV Market applications • Expert in Legrand | AV products and technologies • Excellent collaborative and interpersonal skills • Ability to interface comfortably with customers, and to work effectively across the Legrand | AV organization • Proficient in multiple design platforms – able to integrate Legrand products into new and existing customer system designs/ drawings • Experience in installation and trouble-shooting of AV systems • Proven ability to build solid customer relationships; demonstrated ability to be customer focused and responsive • Ability to maintain strong relationships with internal stakeholders and resources • Experience in technical training, and ability to present with energy and structure to all size audiences • Able to work with minimal supervision, while effectively communicating and maintaining visibility with stakeholders • Ability to demonstrate flexible and efficient time management and to appropriately prioritize workload based upon organization needs • Proven experience in creating and driving sales • Ability to multi-task and manage multiple projects through to resolution • Able to represent Legrand | AV in a professional manner • Computer literate (MS Office suite, etc.) • Use of customer relationship management platforms (Salesforce) and experience in working with trouble ticketing systems. • Must possess high degree of professionalism and ability to handle confidential information • Must have the ability to make recommendations to effectively resolve problems or issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation or governmental law