End User Services Engineering Manager

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Defense • Intel • Sensors • Health Systems • Enterprise IT

10,000+

Description

•As the End User Services Engineering Manager, you will bring your passion of leading others and mentorship in software design and development to lead a team of software engineers to design, build, deploy, and maintain mission critical solutions that support our customers’ mission objectives. •You will also be responsible for working with other product stakeholders, customers, and managers, contributing directly to the lifecycle of our customers’ products, as well as the career growth and development of your team. •Review task order requests from the Government and develop questions/feedback to refine the Statement of Objectives. •Provide inputs to the Basis of Estimates for task order support. •Prototype solutions as necessary to prove-out solutions and/or obtain stakeholder buy-in. •Establish standard procedures and processes to be followed by the entire team to ensure complete, accurate, reliable, and certifiably auditable data is collected. •Lead your team in creating and maintaining software, hardware, and documentation configuration baselines (development, test, production, etc.). •Organize the means to achieve solutions to highly complex technical problems. •Significant collaboration and coordination with external customers, management, subcontractors, vendors, and other engineering disciplines. •Comply with ITSM processes and procedures. •Comply with Model Based Systems Engineering (MBSE) governance and use MBSE tools. •Comply with Cybersecurity requirements within the DoDI 8500.01 and DON 5239. •Develop and maintain processes, checklists, and procedures for tools and data. •Mentor and review the work of team members.

Requirements

•Requires a BA/BS Degree or equivalent experience and 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience. •Generally has 4+ years of experience supervising or leading teams or projects. •Eight (8) or more years’ experience on programs and contracts of similar scope, type, and complexity. •Must be a U.S. Citizen and have an active Secret clearance to start the program. •Hands-on experience in working with DoD networks. •Ability to multi-task, self-assign work in a dynamic, fast-paced environment. •Motivated self-starter with ability to lead and work in a matrix organization and communicate effectively with peers, subordinates and program leadership. •Experience as a functional manager leading a distributed engineering team with direct reports. •Experience in a customer facing role as a technical/engineering leader. •Strong analytical, communication and troubleshooting skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership. •Track record of effectively managing a large, diverse, team of IT professionals. •Experience interacting with, and briefing, military and government civilian leadership. •Solid project management skills with the ability to prioritize tasks and manage time efficiently. •Experience conducting root cause analysis and providing recommendations to minimize future risk to the environment. •Experience with supporting physical and virtual server environments. •Positive can-do attitude with success leading diverse teams under tight timelines. •Travel may be required.

Benefits

•competitive compensation •Health and Wellness programs •Income Protection •Paid Leave •Retirement