Level AI
Level AI is a company specializing in artificial intelligence solutions aimed at enhancing customer experience and operational efficiency. It offers a comprehensive suite of tools designed for contact centers, including automated quality assurance, real-time agent assistance, and customer interaction analytics powered by generative AI. Level AI's solutions help businesses uncover insights from customer interactions, optimize contact center operations, and empower agents through AI-driven coaching and feedback. Trusted by leading companies across various sectors, Level AI focuses on transforming service and contact center teams into drivers of competitive advantage and growth.
Technical Account Manager
November 28, 2024
Level AI
Level AI is a company specializing in artificial intelligence solutions aimed at enhancing customer experience and operational efficiency. It offers a comprehensive suite of tools designed for contact centers, including automated quality assurance, real-time agent assistance, and customer interaction analytics powered by generative AI. Level AI's solutions help businesses uncover insights from customer interactions, optimize contact center operations, and empower agents through AI-driven coaching and feedback. Trusted by leading companies across various sectors, Level AI focuses on transforming service and contact center teams into drivers of competitive advantage and growth.
📋 Description
• Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. • Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. • Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. • By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. • Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.
🎯 Requirements
• Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience • 2-3+ years of experience in a hands on technical role • 2-3+ years of experience delivering successful customer implementations • Strong technical background with a good understanding of SaaS platforms, APIs and cloud services. • Excellent project management skills with the ability to juggle multiple projects simultaneously. • Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders. • Exceptional organizational and problem-solving skills. • Strong communication skills in English (both written and verbal). • Comfortable working EST hours
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