Field Technician Support Analyst

November 4

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Level 10, LLC

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Retail POS Staging & Integration • Key Injection • Retail IT Hardware Procurement: Apple, Toshiba, HP, Motorola, Honeywell, Epson, Intermec, Zebra, VeriFone, IPC, & Dell. • Retail IT Repair & Maintenance Services • Retail Store Field Services

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Description

• Provides basic technical support to onsite field technicians. • Responsible for troubleshooting or escalating issues identified by field technicians. • Document all onsite activities and provide alerts to Project Manager as needed. • Communicate with field technicians and customer stores to ensure equipment has arrived.

Requirements

• Associate degree in computer sciences, IT, or related field or equivalent work experience. • Construction background preferred. • 2-3 years of technical or customer service support. • Proven success supporting internal and external customers. • Strong attention to detail. • Strong written and verbal communication skills. • Excellent organization and time management skills. • Professional, high-integrity, reliable, organized, driven and results-oriented. • Proficient MS Office skills (Word, Excel, and Outlook).

Benefits

• 100% employer-paid medical benefits & optional pet insurance. • 401(k) with company match. • Mid-day brain-breaks & physical challenges. • Complimentary gym membership. • Paid time-off to volunteer, dollar-for-dollar match to charitable donations. • Partial tuition reimbursement. • Annual Competitions in ping-pong, air hockey, darts, shuffleboard & foos ball for cash prizes. • Surprise Gratitude Events like Parking Lot Putt-Putt, Taco Tuesdays, Food Truck Lunch Hours, and Yogurt Parfait Breakfast Bars. • Legendary holiday company parties.