Level 10, LLC
Level 10, LLC is a company that provides comprehensive technology services, specializing in the procurement, deployment, and maintenance of IT equipment. They offer a range of services including hardware procurement, staging and integration, field services, and help desk support. Level 10 is dedicated to supporting technology deployment for new store openings, store remodels, and in-store support. With a focus on retail technology solutions, they aim to help businesses efficiently manage their IT projects while reducing risk and saving time and money. Recognized as one of the best places to work in Illinois and for its commitment to diversity and inclusion, Level 10 is an agile partner for technology deployment and support.
Retail POS Staging & Integration • Key Injection • Retail IT Hardware Procurement: Apple, Toshiba, HP, Motorola, Honeywell, Epson, Intermec, Zebra, VeriFone, IPC, & Dell. • Retail IT Repair & Maintenance Services • Retail Store Field Services
Field Technician Support Analyst
November 4, 2024
Level 10, LLC
Level 10, LLC is a company that provides comprehensive technology services, specializing in the procurement, deployment, and maintenance of IT equipment. They offer a range of services including hardware procurement, staging and integration, field services, and help desk support. Level 10 is dedicated to supporting technology deployment for new store openings, store remodels, and in-store support. With a focus on retail technology solutions, they aim to help businesses efficiently manage their IT projects while reducing risk and saving time and money. Recognized as one of the best places to work in Illinois and for its commitment to diversity and inclusion, Level 10 is an agile partner for technology deployment and support.
Retail POS Staging & Integration • Key Injection • Retail IT Hardware Procurement: Apple, Toshiba, HP, Motorola, Honeywell, Epson, Intermec, Zebra, VeriFone, IPC, & Dell. • Retail IT Repair & Maintenance Services • Retail Store Field Services
📋 Description
• Provides basic technical support to onsite field technicians. • Responsible for troubleshooting or escalating issues identified by field technicians. • Document all onsite activities and provide alerts to Project Manager as needed. • Communicate with field technicians and customer stores to ensure equipment has arrived.
🎯 Requirements
• Associate degree in computer sciences, IT, or related field or equivalent work experience. • Construction background preferred. • 2-3 years of technical or customer service support. • Proven success supporting internal and external customers. • Strong attention to detail. • Strong written and verbal communication skills. • Excellent organization and time management skills. • Professional, high-integrity, reliable, organized, driven and results-oriented. • Proficient MS Office skills (Word, Excel, and Outlook).
🏖️ Benefits
• 100% employer-paid medical benefits & optional pet insurance. • 401(k) with company match. • Mid-day brain-breaks & physical challenges. • Complimentary gym membership. • Paid time-off to volunteer, dollar-for-dollar match to charitable donations. • Partial tuition reimbursement. • Annual Competitions in ping-pong, air hockey, darts, shuffleboard & foos ball for cash prizes. • Surprise Gratitude Events like Parking Lot Putt-Putt, Taco Tuesdays, Food Truck Lunch Hours, and Yogurt Parfait Breakfast Bars. • Legendary holiday company parties.
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