LevelUp - WordPress Technical Support & Outsourcing
LevelUp is a company specializing in WordPress technical support and outsourcing services. Founded in 2017, LevelUp provides a range of services aimed at helping WordPress businesses succeed, including technical support and maintenance plans for WordPress sites, one-time fix services, and managed customer support for WordPress theme and plugin developers. They also offer white-label support packages for WordPress design agencies and assistance in building offshore teams to handle WordPress support and development. With a focus on reducing operational overheads, LevelUp helps businesses outsource their technical support needs, offering specialized talent to handle WordPress-related challenges efficiently. The company is based in the UK with a support office in Manila, Philippines.
wordpress • customer support • technical support • customer service • outsourcing
UX Research Coordinator
April 5
LevelUp - WordPress Technical Support & Outsourcing
LevelUp is a company specializing in WordPress technical support and outsourcing services. Founded in 2017, LevelUp provides a range of services aimed at helping WordPress businesses succeed, including technical support and maintenance plans for WordPress sites, one-time fix services, and managed customer support for WordPress theme and plugin developers. They also offer white-label support packages for WordPress design agencies and assistance in building offshore teams to handle WordPress support and development. With a focus on reducing operational overheads, LevelUp helps businesses outsource their technical support needs, offering specialized talent to handle WordPress-related challenges efficiently. The company is based in the UK with a support office in Manila, Philippines.
wordpress • customer support • technical support • customer service • outsourcing
📋 Description
• LevelUp is a specialized BPO company that partners with technology companies across the US, UK, Europe, and Canada to provide tailored outsourcing solutions. • Seeking a highly motivated and organized UX Research Coordinator to support a dynamic research team. • Responsible for sourcing and screening participants, managing logistics, and ensuring research projects run smoothly. • Identify and recruit participants who meet research criteria, manage participant compensation, and track research budgets. • Contribute to user research efforts and impact product development.
🎯 Requirements
• Bachelor’s degree in Psychology, Social Sciences, Research, UX, or a related field. • Previous experience in research operations, recruitment, or participant sourcing is a plus, but not required. • Excellent written and verbal communication skills to engage with participants, team members, and stakeholders effectively • Ability to navigate complex or ambiguous sourcing challenges and think critically to resolve issues. • Willingness to learn and use data systems (such as BigQuery, Looker, and Pendo) for participant sourcing. Experience with these tools is a plus. • Strong ability to manage and document participant data and research budgets accurately. • Ability to work in a reactive, fast-paced environment, managing multiple tasks and adjusting priorities as needed.
🏖️ Benefits
• Fully remote work setup • Equipment provided • Paid training • Night shift or afternoon shift
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