Customer Service Representative

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Life Annuity Specialist

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life insurance • annuities • industry regulations • corporate strategy • insurtech

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Description

• The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical bills on behalf of our clients. • This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables. • Provide exceptional patient service in the name of the client. • Contact patients via telephone to collect payment on medical bills. • Communicates accurate information to patients in a clear, concise and professional manner. • Review patient accounts and documents patients’ interaction and feedback. • Negotiates appropriate and reasonable payments with customers. • Sets up patient payments via check, electronic transfer or credit card. • Responsible for understanding and complying with all policies and procedures. • Meets or exceeds established goals. • Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction.

Requirements

• Customer service experience preferred • Prior medical billing or healthcare revenue cycle experience strongly preferred • High school diploma or General Education Development (GED) Certificate required • One to two years of college preferred