Remote Customer Service Representative

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Life Annuity Specialist

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life insurance • annuities • industry regulations • corporate strategy • insurtech

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Description

• Responsible for phone contact with patients to collect payment for medical bills on behalf of clients. • Provide exceptional patient service in the name of the client. • Contact patients via telephone to collect payment on medical bills. • Communicate accurate information to patients in a clear and professional manner. • Review patient accounts and document interaction and feedback. • Negotiate appropriate payments with customers. • Set up patient payments via check, electronic transfer, or credit card. • Understand and comply with all policies and procedures. • Meet or exceed established goals. • Work closely with team leads, management, and clients to resolve disputes and ensure patient satisfaction. • Perform other duties as assigned by management.

Requirements

• Customer service experience preferred • Prior medical billing or healthcare revenue cycle experience strongly preferred • High school diploma or General Education Development (GED) Certificate required • One to two years of college preferred