Solution Design Specialist
October 25
Description
• As a Solution Designer within our Professional Services team, you will be a critical part of our customer success stories. • Support the Product and Professional Services teams to define customer scope and requirements. • Work with the customer throughout the delivery of the requirement. • Responsible for handing over the delivery of customer projects to our Managed Service team post implementation.
Requirements
• 2-3 years' experience in customer facing cross functional teams with experience of working with agile methodologies • Highly skilled in partner and stakeholder management with a proven record of managing customer expectations • Experience working with senior level business, partner and customer stakeholders to build a collaborative, transparent and high trust culture • Skilled at writing solution documentation which supports knowledge transfer to development, QA and operational teams • Attention to detail • Organisational skills and the flexibility to adapt to fast-paced change and deployments • Experience of problem solving and decision making in complex system environments with multiple points of integration • Effective communication and facilitation skills • Ability to work within a team as well as being a self-starter who can work autonomously • Experience of positively communicating with clients to manage challenging situations, presenting with authority and confidence in all situations • Comfortable giving and receiving feedback at all levels, always behaving with integrity
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