Customer Success Manager

August 15

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Economic Development • Labor Market Data • Economic Impact Analysis • Business Development • Higher Education

501 - 1000

Description

• Develop customer relationships that promote retention and loyalty. • Work closely with internal and external customers to ensure satisfaction with services and improve areas of dissatisfaction. • Play a critical role in ensuring customers achieve their desired outcomes.

Requirements

• 3+ years in a Customer Success, Account Manager, or similar role, that includes customer growth, adoption and issue resolution • Bachelor’s degree preferred • Customer management experience in a software, data or SaaS environment preferred. • Sales/selling methodology and techniques • Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services, Marketing, Product, etc.). • Consistent track record to collaborate and build positive relationships with customers including the executive level. • History of presenting compelling presentations to executive level customers contacts and internal stakeholders. • Extensive experience analyzing data and being able to make meaningful deductions from the data.