Service Delivery Project Manager

June 1

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LightEdge Solutions

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For over 25 years, LightEdge has been a company that sees the changes coming, and makes them work to your advantage$1. .$1

Data Center • Cloud Management • Colocation • Managed Services • Disaster Recovery

51 - 200

💰 $5M Private Equity Round on 2004-04

Description

• Manages the day-to-day operational and tactical aspects of multiple or large scale projects. • Maintain All Project Documentation (project plan, RAID Log, Checklists, budget baselines, schedule baselines, stakeholder register, etc.) • Identify and manage project dependencies and critical path; plan and schedule project timelines and milestones using appropriate tools. • Schedule & lead kick off call (both internal and external) • Schedule & Facilitate Discovery sessions for planning • Schedule & lead status calls with Internal and External Project Team • Schedule & lead stakeholder updates (either weekly status call or written status report) • Setup and maintain project portal for ongoing project coordination • Report on project budget and submit time sheets as needed • Follow-up with internal and external task owners to ensure timelines are met • Schedule & Lead Project Closure Call • Maintain project document repository and ensure proper access to various project team members. • Ensure deliverables provided meet company standards and meet the project requirements. • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion; liaise with project stakeholders on an ongoing basis. • Set and continually manage project expectations with team members and other stakeholders. • Identify and resolve issues and conflicts within the project team. • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

Requirements

• Strong meeting facilitation, customer service, and team communication skills. • Organized, with a strong attention of detail, able to balance multiple priorities. • Ability to work across cultural and language boundaries. • Able to establish priorities, work independently, and proceed with objectives without supervision in a high-pressure environment. • Excellent verbal and written communication skills with customers and co-workers. • Ability to assist in some problem determination and escalation. • Ability to work both independently and in a team-oriented, collaborative environment is essential. • Experience working in a Client-facing, IT/hosting/website development environment. • A level of web application development and/or design experience a plus. Knowledge of CMS/E-commerce platforms, such as WordPress, Drupal, Magento, preferred. Migration services knowledge a plus. • 2 to 4 year project management experience required. • Proficient with Microsoft Office products - Outlook, PowerPoint, Project, Word and Excel. • SmartSheet and Confluence experience is a plus. • PMP Certified is preferred.