Customer Support Specialist, German/Polish
March 26
📋 Description
• Support one of the biggest Pharma companies • Deliver an optimized customer service experience • Answer inquiries relating to commercial temperature and storage excursion questions • Provide responses for FAQs and triage medical inquiries • Identify potential Adverse Events (AEs) and Product Quality Complaints (PQCs) • Responsible for documentation of case notes in the customer relationship management system (CRM)
🎯 Requirements
• Fluent in English, German and Polish. • Based in Poland with fully legal and valid documentation to work in the country. • Experience in Customer Service or related fields. • Flexibility to have the training in different hours due to time zone differences. • Bachelor in Business, Supply Chain or related fields is preferred and/or 2-5 years of experience. • Preference for individuals who have a minimum of 2 years of experience supporting pharma/biotech call centers and/or experience in medical or commercial settings. • Strong proficiency with spoken and written English, German and Polish , as well as excellent written and verbal communication skills. • Technical Requirements: Experience with Amazon Web Services (AWS) Connect & Salesforce Health/Service Cloud is preferred. • Knowledge of Operating systems: Windows through the current version and Microsoft Office tools. • Comfortable with PC Hardware environment: Laptops, Desktop and Printers. • Experience with contact center telephony, email, and chat tool is preferred. • Knowledge of using client relationship management systems is preferred.
🏖️ Benefits
• Private health insurance • monthly internet allowance
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