Data Administrative Analyst
4 days ago
📋 Description
• Reporting to the Clinical Support Helpdesk Manager/Team Lead, the Data Administrative Analyst is responsible for processing User Administrative requests for multiple Clinical Applications managed by the Clinical Support Help Desk (CSHD). • Using strong analytical and data processing skills, the Analyst will provide accurate ticket processing and query response in a timely manner and with the highest level of customer service. • Key responsibilities: Manage client user data utilizing provided tools / applications (i.e., account provisioning, deactivation, modification, urgent access requests) Maintain technical proficiency with client tools Manage and organize workload based on priorities Suggest process improvements to improve quality and consistency Create and delete internal Analyst accounts Verification of request sheet submission QC requests to ensure Quality Control File paperwork as needed for auditing purposes Contact clients where necessary to clarify processes – requests received primarily by email Other duties as assigned.
🎯 Requirements
• Proficient with Windows operating system and applications – email, online chat • High proficiency with MS Office Suite, high level MS Excel expertise • Solid computer keyboarding, multiple monitor, and touchpad skills • General understanding of various software and hardware. Citrix experience an asset • Strong attention to detail with a commitment to quality • Fluency in English, spoken and written • Exceptional organization, planning and time management skills • Excellent customer service orientation • Proven ability to work under pressure and in a very fast paced environment • Ability to adapt based on rapidly changing client needs; high level of flexibility is required • Capacity to take initiative and think outside the box if necessary • Must be able to communicate professionally in a written and verbal capacity • Must be a team player and demonstrate a strong work ethic
🏖️ Benefits
• Teleworking of 50€ gross fixed per month • Private health insurance • Full training provided and dozens of E-Learning courses available
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