Linjer
Linjer is a contemporary brand offering ethical and sustainable jewelry, bags, and watches inspired by minimalistic design. The company emphasizes the use of premium materials such as 14k yellow and white gold, gold vermeil, sterling silver, and a variety of gemstones including diamonds and morganites. Linjer is committed to sustainability through the use of recycled metals and cultivated diamonds, ensuring their products are both environmentally friendly and affordable. They offer a wide range of products, including rings, necklaces, earrings, bracelets, and watches for both men and women, catering to customers worldwide with localized shipping options. Their products promise luxury and quality at a fraction of traditional luxury brand prices, appealing to thoughtful consumers who value timeless style and conscientious purchasing.
Leather goods • Jewelry • Jewellery • Watches • Sustainable fashion
Customer Care Associate
April 8
Linjer
Linjer is a contemporary brand offering ethical and sustainable jewelry, bags, and watches inspired by minimalistic design. The company emphasizes the use of premium materials such as 14k yellow and white gold, gold vermeil, sterling silver, and a variety of gemstones including diamonds and morganites. Linjer is committed to sustainability through the use of recycled metals and cultivated diamonds, ensuring their products are both environmentally friendly and affordable. They offer a wide range of products, including rings, necklaces, earrings, bracelets, and watches for both men and women, catering to customers worldwide with localized shipping options. Their products promise luxury and quality at a fraction of traditional luxury brand prices, appealing to thoughtful consumers who value timeless style and conscientious purchasing.
Leather goods • Jewelry • Jewellery • Watches • Sustainable fashion
📋 Description
• Customer Care Associates are tasked with the all-important responsibilities of caring for our customers’ needs, building customer loyalty and representing the brand. • Effectively solve customer inquiries via email and other channels • Know our products in intimate detail and be able to speak about them with passion • Draw on existing help content where appropriate, while being able to improvise logically in new situations • Keep records of customer interactions and actions taken to resolve them • Identify and draft improvements to our help content database • Collaborate with other team members to identify answers and be a resource • Help manage and process returns • Occasionally visit our warehouse to inspect returns • Support customer service operations (e.g. fulfillment and pre-order management) • Analyze trends in customer issues to highlight important themes in customer feedback to reduce the number of inbound inquiries
🎯 Requirements
• Native or near-native English speaker • You love to help people • You are mature and have good judgment when it comes to resolving problems • You are an excellent writer • You have an eagle eye, and you’re a perfectionist when it comes to spelling and grammar • You're coachable and dedicated to continuous personal improvement • You’re thorough and detail-oriented, and are good at following processes • You’re tech literate and can learn new software with ease • You share the values of our brand and company • Even better: Proven past experience in a customer care role • Fluency in other languages
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