Technical Support Manager

August 27

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Description

• Attending daily SCRUMS • Testing specific product categories within the dashboard and reporting on usability issues, bugs, workflow problems, and more • Communicating with clients on live chat/our virtual office to help solve problems and answer questions • Develop and apply testing processes for new and existing products to meet client needs • Leading product demos + customer onboarding calls with clients • Discuss product issues with the team • Adapting to the role as needed

Requirements

• Ability to keep up with a fast moving team that's constantly building new products and features • Customer success experience • Someone really technical minded who can dive in and learn a product inside + out! • Ability to record Loom videos demonstrating product issues / usability problems, along with presenting solutions • SaaS or SEO background a huge plus! • Fluent in written + verbal English

Benefits

• Community volunteer days • Socially conscious initiatives • Team lunches and outings