Technical Support Representative

3 days ago

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Description

• Attending daily SCRUMS. • Testing specific product categories within the dashboard and reporting on usability issues, bugs, workflow problems, and more. • Communicating with clients on live chat/our virtual office to help solve problems and answer questions. • Develop and apply testing processes for new and existing products to meet client needs. • Leading product demos + customer onboarding calls with clients. • Discuss product issues with the team. • Adapting to the role as needed.

Requirements

• Ability to keep up with a fast moving team that's constantly building new products and features. • Customer success experience. • Someone really technical minded who can dive in and learn a product inside + out! • Ability to record Loom videos demonstrating product issues / usability problems, along with presenting solutions. • SaaS or SEO background a huge plus! • Fluent in written + verbal English. • Someone looking for a fast-paced startup culture to grow in.