Customer Support Field Support Representative (West Coast, Remote)

March 20

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $82k - $145k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Skydio

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Skydio is a leading drone technology company specializing in autonomous flying solutions. They design and manufacture intelligent drones that utilize advanced AI to navigate dynamic environments, making them ideal for applications in public safety, transportation, inspection, and more. Skydio's drones are known for their ease of use, reliability, and cutting-edge technology that enables them to perform complex tasks without manual control.

drones • autonomy • robotics • inspection • machine learning

201 - 500 employees

Founded 2014

🚀 Aerospace

🤖 Artificial Intelligence

🚗 Transport

💰 Series D on 2021-03

📋 Description

• Skydio is the leading US drone company and the world leader in autonomous flight. • As a Skydio products ambassador, you will work in a small team of high-performing individuals who provide UAS system and Cloud operational best practices. • You’ll combine your relevant UAS experience with hands-on Skydio product knowledge to provide best-in-class onsite and remote technical and logistics support. • You’ll work both remotely and at customer sites with Skydio hardware and software products performing device firmware troubleshooting, mission usage/configuration optimization, and 1st/3rd party cloud network optimization and/or issue diagnostics. • By taking ownership of customer relationships in the field and collecting feedback, you will be a trusted partner and liaison between Skydio Program Management, Product, Support and Engineering teams.

🎯 Requirements

• At least 3 years of civilian or military UAS operations and flight experience. • Experience in operational, technical, or customer-facing success or field support roles. • Ability and willingness to occasionally work flexible hours and schedules, including after-hours and weekend support on rotation or as-needed basis. • Assertive self-starter with great interpersonal and written communication skills. • Proficient in technical troubleshooting, problem-solving and familiar with triage and escalation workflows. • A strong desire to learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape. • Experience working with Salesforce service cloud, Jira bug tracking, Netsuite is a plus. • Experience with scripting languages such as Bash, PHP, Python a plus. • Excellent knowledge and experience supporting/troubleshooting IoT or enterprise applications using streaming and packet networks and streaming APIs (e.g WebRTC and REST). Demonstrated Expertise in troubleshooting and optimizing network connected devices streaming content over WiFi mesh and carrier mobile network. • Demonstrated experience in solving complex problems related to APIs, webhooks and third party integrations. • Hands-on experience with a variety of Network diagnostic tools. • Excellent ability to multi-task and track multiple independent concurrent projects and manage them to resolution in a timely manner. • Be able work at different sites locally, and to travel regionally up to 30% of the time or as needed.

🏖️ Benefits

• In addition to base salary, Skydio full-time employees are eligible to enroll in our benefit plans and take advantage of a variety of incentives and stipends.