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Skydio
#1 manufacturer of enterprise & consumer camera drones in the U.S. and world leader in autonomous flight.
drones • autonomy • robotics • inspection • machine learning
201 - 500
💰 Series D on 2021-03
Field Support Representative
August 20
Skydio
#1 manufacturer of enterprise & consumer camera drones in the U.S. and world leader in autonomous flight.
drones • autonomy • robotics • inspection • machine learning
201 - 500
💰 Series D on 2021-03
Description
• Skydio is the leading US drone company and world leader in autonomous flight. • The Customer Success team provides enablement services to ensure customer value from Skydio UAS solutions. • Interface with Global Government sales team, Customer Support, and Program Management to support customers. • Provide best-in-class onsite and remote technical and logistics support. • Be a trusted partner and liaison between Program Management, Product, Support and Engineering.
Requirements
• 3+ years experience as a Field Support Representative operating on, repairing and maintaining UAS (Unmanned Aircraft Systems) for large clients, preferably with government or military customers. • Adept at technical troubleshooting, problem-solving, and are familiar with triage and escalation workflows. • Assertive self-starter with excellent interpersonal and written communication skills. • OCONUS (deployed) military experience is strongly preferred. • Familiarity with RMA, spares, logistics or other repair workflows is preferred. • Experience in Linux operating systems is preferred. • Experience with military standard maintenance practices is preferred. • Existing or prior security clearance is preferred. • Creative thinking with the ability to multitask. • Unwavering professionalism.
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