Customer Success Manager

February 16

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Logo of Freelance Latin America

Freelance Latin America

Freelance Latin America is a platform tailored for freelancers and small businesses in Latin America, providing tools to create personalized digital links that connect to various social media platforms and online stores. It facilitates the unification of their online presence, enabling users to share and promote their work seamlessly across multiple channels, enhancing their visibility and audience engagement. With an emphasis on monetization, Freelance Latin America offers solutions for payment collection and audience analytics, making it an essential resource for creators and entrepreneurs in the region.

Recruitment and  Headhunting Services β€’ Placement Services β€’ Outsourcing Services β€’ Call Center Services β€’ Human Resources

πŸ“‹ Description

β€’ As a Customer Success Manager, you will ensure customer satisfaction with products and services β€’ Identify customer needs and develop retention strategies β€’ Build and maintain strong customer relationships

🎯 Requirements

β€’ Proficiency in English language skills at either B2 or C1 level is required β€’ English Resume is required β€’ Bachelor's degree in Business Administration, Marketing or related field β€’ 3-5 years of experience in customer service, customer success, or a related field β€’ Strong understanding of customer service and retention best practices β€’ Strong verbal and written communication skills β€’ Strong problem-solving skills β€’ Strong analytical and data-driven mindset β€’ Ability to multitask and prioritize β€’ Proficient in relevant computer software and tools

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