Customer Care Representative

March 10

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Rentokil Pest Control North America

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Rentokil Pest Control North America is a company specializing in pest control services throughout North America. They offer solutions for both residential and commercial properties to manage and eliminate pests effectively. Known for their extensive expertise in pest management, Rentokil focuses on providing safe, effective, and environmentally responsible services to address pest issues, ranging from insects to rodents. Their comprehensive programs are designed to protect health, property, and the quality of the environment.

Termite Control • Bed Bug Control • Vegetation Management Services • Bird Control Services • Bioremediation

10,000+ employees

Founded 1930

🤝 B2B

👥 B2C

📋 Description

• Responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and retain customers. • Provides a high-quality service experience by answering routine inquiries and resolving problems that may require deviation from standard operating procedures. • Handles customer correspondence for service, scheduling, and billing inquiries. • Offers creative Home Inspection leads to qualifying customers. • Cultivates and maintains ongoing customer relationships. • Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting. • Communicates with branch personnel to resolve service and scheduling issues. • Initiates outbound customer service calls for various campaigns. • Handles incoming calls from technicians to provide support.

🎯 Requirements

• High School Diploma or GED • 1-2 years of customer service experience preferred • Ability to use a personal computer • Basic knowledge of Microsoft Word, Excel, and Windows • Ability to type 25 wpm preferred • Successfully meet pre-employment background screen

🏖️ Benefits

• Start Day 1 for Full-Time Colleagues - No Waiting Period! • Professional and Personal Growth • Multiple avenues to grow your career • Training and development programs available • Tuition Reimbursement benefits (for FT Colleagues) • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more • Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 • 401(k) retirement plan with company-matching contributions • Vacation days & sick days • Company-paid holidays & floating holidays • A company mindset that prioritizes health, safety, and flexibility