LINQ
K-12 Enterprise Management • K-12 Financial Software • K-12 Accounting Software • K-12 Foodservice Management • School Communications Software
201 - 500
Senior Salesforce Administrator
March 12
LINQ
K-12 Enterprise Management • K-12 Financial Software • K-12 Accounting Software • K-12 Foodservice Management • School Communications Software
201 - 500
Description
• Work with stakeholders and users to define requirements in order to support building new system enhancements • Work collaboratively with the existing team to refine requirements and design sustainable and scalable solutions which meet business needs • Provide day-to-day administrative support such as user setup & management, maintenance of assignment rules, escalation rules, notifications, data updates, and queue management • Perform triage for inbound support cases and assist users toward resolution of issues or escalate bug tickets for review and resolution • Assist business users in relation to their reporting and data needs • Proactively identify and implement under-utilized functionality and required system maintenance updates • Support installation and configuration of both new and existing managed packages and their native integrations
Requirements
• 5 years of administrator experience working with Salesforce Sales and Service Cloud • Expert-level proficiency in all areas of declarative development within Salesforce • Prior experience with and strong knowledge of Salesforce CPQ+ • Salesforce Advanced Administrator Certification (ADM-301) • Familiarity with Agile development processes
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