Technical Account Manager - IT Support

February 22

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Liquid Web

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Liquid Web is a company that specializes in providing a wide range of managed hosting services tailored for businesses and professionals. They offer solutions like WordPress hosting and cloud hosting, emphasizing security and performance to meet the needs of their customers. With a focus on reliability and support, Liquid Web is renowned for offering dedicated servers, VPS, and various hosting products designed to enhance online presence and streamline operations.

Managed Hosting • Web Hosting • Cloud Hosting • WordPress Hosting

501 - 1000 employees

Founded 1997

☁️ SaaS

📋 Description

• Serve as the primary technical point of contact for assigned high-value customers • Drive customer retention and revenue growth through proactive engagement and strategic guidance • Track key metrics, conduct account reviews, and identify opportunities for service expansion • Oversee customer environments, including troubleshooting, migrations, updates, and redesigns • Build strong relationships with key stakeholders, ensuring seamless communication between customers and internal teams • Collaborate with internal teams to deliver tailored hosting solutions that maximize customer success • Lead and refine the account review process to enhance customer experience • Manage escalations and high-priority technical issues, ensuring timely resolution • Collect and relay customer feedback to shape product development and service enhancements

🎯 Requirements

• 2+ years of experience in customer service, account management, technical support, or related fields • Bachelor’s degree in a relevant field, or equivalent combination of education and experience • Strong ability to communicate, present, and influence effectively at all levels • Experience in delivering client-focused solutions tailored to customer needs • Proven ability to manage multiple projects while maintaining technical excellence • Exceptional verbal and written communication skills • Knowledge of web hosting environments, including LAMP stack (Linux, Apache, MySQL, PHP), as well as RPM-based environments, basic networking, compute and storage standards, etc. • Familiarity with CRM platforms such as Salesforce • Strong understanding of enterprise-level Linux hosting environments, control panels, and troubleshooting • Basic knowledge of web development troubleshooting and common content management systems (CMS) like WordPress and Magento • Networking fundamentals and experience with cloud-based hosting solutions

🏖️ Benefits

• Excellent Benefits options - Medical, Dental, Vision, Prescription • Traditional and Roth 401k with company matching • A collaborative team culture • Consistent/set work hours • Challenging non-redundant daily duties • A voice in how things get done • Access to ongoing training