Client Service Coordinator
November 3
Description
• Provide exceptional customer service to clients. • Serve as primary contact for client inquiries. • Maintain understanding of firm’s services and immigration processes. • Update client records ensuring accuracy. • Collaborate with team to resolve client issues. • Follow up with clients to gather necessary documents. • Enhance client experience and process feedback. • Maintain confidentiality with client information.
Requirements
• High school diploma or equivalent qualification. • At least one year of experience in similar remote positions. • Excellent interpersonal and communication skills, both written and verbal. • Friendly and empathetic customer service to clients. • Active listening skills to understand client needs and concerns. • Proficient in using online software, email systems, and relevant tools. • Ability to multitask and prioritize tasks in a fast-paced environment. • Problem-solving and creative solutions to client issues. • Proficiency in relevant software applications, such as Microsoft Office Suite.
Benefits
• Great culture • Connections among team members • Fun while working
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