Client Service Coordinator - Immigration Law
November 27
Description
• Provide timely and professional responses to client inquiries via phone calls, emails, and text messages. • Maintain a thorough understanding of the firm's services, policies, and immigration processes to provide accurate information to clients. • Update client records in the law firm's database, ensuring the accuracy and completeness of client information. • Work collaboratively with team lead and colleagues to resolve client issues, escalating complex matters as necessary. • Follow up with clients to gather necessary documents, information, or signatures to comply with immigration requirements. • Identify opportunities to enhance the client experience and provide feedback to improve processes and services. • Maintain confidentiality and adhere to ethical standards when handling client information.
Requirements
• Possess excellent interpersonal and communication skills, both written and verbal. • Provide friendly and empathetic customer service to clients. • Active listening skills to understand client needs and concerns accurately. • Proficient in using online software, email systems, and other relevant tools. • Ability to multitask and prioritize tasks in a fast-paced environment while maintaining attention to detail. • Solve problems and find creative solutions to address client issues effectively. • Proficiency in relevant software applications, such as Microsoft Office Suite.
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