Senior Manager, Security Service Delivery

October 31

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Description

• Ensure that SOC services are delivered as per agreed Service Level Agreements (SLAs), quality standards, and client expectations. • Point of escalation for security incidents, coordinating across technical and non-technical teams to respond swiftly and effectively. • Provide support key Customer stakeholders or the wider NTT DATA team in the event of an escalation, or if there is any urgent security requirement that is an exception to agreed service. • Provide clear, timely, and regular updates to Customers, senior management, business leaders, and other relevant stakeholders during critical security incidents. • Primary Point of escalations for out of hours High and Critical Incidents. • Establish and maintain strong relationships with clients or key stakeholders to ensure high levels of satisfaction and address concerns proactively. • Ensure alignment between client expectations and the service provided by communicating regularly and managing scope changes effectively. • Continuously track service performance and make improvements when necessary. • Ensure that the technical team has the necessary resources, skills, and tools to deliver services effectively, scaling teams up or down as needed. • Regularly review service delivery processes and workflows, identifying areas for optimization and implementing best practices.

Requirements

• Proven experience in managing and coordinating activities within a SOC. • At least 10 years of experience in managing and coordinating activities for a Security Operations Centre. • Demonstrate in-depth knowledge of Security incident Management and Security Operations. • Excellent communication and client relationship skills to interface with clients, stakeholders, and senior leadership. • Knowledge of EU information security management, governance, and compliance principles, practices, laws, rules, and regulations. • Significant experience and ability to manage and lead in crisis situations, ensuring a swift and effective response. • Demonstrable experience in leading and coordinating diverse teams effectively. • Excellent English writing skills for technical documents and improving processes (such as policies and reports). • Outstanding English verbal communication skills with the ability to explain things in a clear and non-technical way. • Strong attention to detail and the ability to deliver high quality work. • A relevant and recognized professional Security / Risk / Compliance certification supporting the role, such as; CISSP, CICM, GCIH, etc.

Benefits

• Learning opportunities with compensated certificates, learning lunches, and language lessons. • Opportunity to switch projects after one year. • Team building and victory celebration compensation every quarter. • Office in Vilnius, Lithuania that offers themed lunches and a pet-friendly environment. • Remote work opportunities. • Flexible time off depending on the project. • Mental health support, including psychologist consultations and seasonal activities with colleagues. • Health insurance for Lithuanian residents. • Referral bonuses. • Loyalty days. • Recognition of important occasions in your life.