Technical Security Service Delivery Manager

October 31

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Description

• Act as a bridge between the Customer and the Operational Delivery Teams. • Act as a primary escalation point of contact to the customer. • Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users. • Identify any business areas impacted and coordinate communications with all relevant stakeholders as per Major Incident Management process. • Coordinate the remediation and containment activities as advised by either the NTT DATA SOC or Incident Response Team. • Oversee, support, and manage through to completion the investigative and remediation activities in conjunction with relevant support teams. • Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer. • Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations. • Document and present to the customer the weekly and/or monthly service review reports. • Support Senior Service Delivery Manager in review of any service delivery processes and workflows, identifying areas for optimization and implementing best practices. • Co-ordinate the running and reporting of a risk-based vulnerabilities management including: Scanning systems, networks, and applications to detect potential security weaknesses. • Prioritize vulnerabilities based on their risk level, potential impact, and the criticality of the affected assets, ensuring that high-risk vulnerabilities are addressed first. • Work with the Customer Business Owners to ensure they fully understand the risks, and can effectively coordinate the recommended remediation. • Oversee the upkeeping of the intrusion detection system (IDS) and intrusion prevention system (IPS) signatures for customer’s security gateways and Firewalls.

Requirements

• At least 10 years of experience in providing technical support and advice for a Security Operations Centre. • Demonstrate in-depth knowledge of Security incident Management and Security Operations. • Excellent communication and client relationship skills to interface with clients, stakeholders, and senior leadership. • At least 5 years’ experience in providing Vulnerability Management Services. • Demonstrable experience and knowledge in supporting and managing IDS & IPS technologies. • Significant experience and ability to manage and lead in crisis situations, ensuring a swift and effective response. • Demonstrable experience in leading and coordinating diverse teams effectively. • Excellent English writing skills for technical documents and improving processes (such as policies and reports). • Outstanding English verbal communication skills with the ability to explain things in a clear and non-technical way. • Strong attention to detail and the ability to deliver high quality work. • A relevant and recognized professional Security / Risk / Compliance certification supporting the role, such as CISSP, CICM, GCIH, etc.

Benefits

• Learning opportunities with compensated certificates, learning lunches, and language lessons. • Opportunity to switch projects after one year. • Team building and victory celebration compensation every quarter. • Office in Vilnius, Lithuania that offers themed lunches and a pet-friendly environment. • Remote work opportunities. • Flexible time off depending on the project. • Mental health support, including psychologist consultations and seasonal activities with colleagues. • Health insurance for Lithuanian residents. • Referral bonuses. • Loyalty days. • Recognition of important occasions in your life.