Systems Implementation Specialist - POS

January 3

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Logo of Liven

Liven

Liven is a comprehensive hospitality platform designed to streamline operations, increase profitability, and enhance guest experiences for venues. It supports over 6,000 venues across Asia Pacific, including cafes, restaurants, and grocery stores, providing solutions that cover everything from ordering and payments to kitchen management and customer loyalty. With advanced POS systems and digital tools, Liven aims to reduce operational costs while driving customer engagement. The system is user-friendly and adaptable, working seamlessly across various environments such as quick-service restaurants, fine dining, and more. Liven is known for its innovative approach in the hospitality industry, helping businesses save costs and improve operational efficiency.

Payment • Rewards • Food & Beverage • Data • Finance

51 - 200 employees

☁️ SaaS

📋 Description

• Oversee the full lifecycle of POS system implementation, from planning and scoping to execution, delivery, and post-deployment support. • Engage directly with clients to understand their business needs, translating these into technical and functional requirements for system customization. • Customize and configure the POS system to meet specific client requirements, ensuring an optimal fit for their operational needs. • Manage hardware setup, software installation, and full system integration, ensuring all components work seamlessly. • Provide both on-site and remote support throughout the installation process and post-deployment to troubleshoot and resolve any technical issues. • Act as the primary technical advisor and trainer for clients, conducting training sessions to ensure they can confidently use Liven’s POS solution. • Work closely with the sales, product, and engineering teams to ensure client requirements are met and support proposal development. • Keep up with industry trends and emerging technologies to continuously enhance service offerings and provide insights for product improvements. • Share client insights and feedback with the product team to support Liven’s commitment to continuous innovation and customer-centric improvements.

🎯 Requirements

• 3-8 years of experience in the POS or related industry, ideally in roles such as systems installer, solutions consultant, or project manager. • Strong hands-on experience with POS systems, including installation, configuration, customization, and integration. • Demonstrated experience in managing complex client implementations, ensuring projects are delivered on time and within budget. • Familiarity with project management tools (e.g., JIRA, Asana, Trello) is a plus. • Proven ability to engage with clients, understand their needs, and translate business requirements into actionable technical solutions. • Strong troubleshooting skills to identify, address, and resolve technical issues effectively. • Skilled in handling multiple projects simultaneously while maintaining a high level of organization and prioritization. • Familiarity with SaaS platforms, API integrations, and cloud-based POS systems. • Knowledge of Customer Relationship Management (CRM) or Enterprise Resource Planning (ERP) systems, like Salesforce, HubSpot, or SAP. • Proficiency in Excel or SQL to analyze system data and drive continuous improvement.

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