LivePerson
LivePerson is a company that provides a dynamic platform for businesses to manage their digital connections through URL shortening and QR code generation. The platform offers solutions such as branded links, mobile links, and landing pages, with advanced analytics and tracking capabilities. LivePerson's technology is designed to enhance the user experience across various industries, including retail, consumer packaged goods, hospitality, media, technology, healthcare, and finance, among others. It empowers businesses to engage their audiences more effectively, providing tools for developers, marketing teams, and customer service to streamline communication and optimize customer interactions. Adopted by over 500,000 global customers, LivePerson connects millions of users monthly with its comprehensive digital connection solutions.
Messaging • Automation • Bots & AI • Artificial Intelligence • Conversational AI
NOC Engineer
February 28
🇮🇳 India – Remote
💵 $79.2k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🌐 Network Operations
🚫👨🎓 No degree required
LivePerson
LivePerson is a company that provides a dynamic platform for businesses to manage their digital connections through URL shortening and QR code generation. The platform offers solutions such as branded links, mobile links, and landing pages, with advanced analytics and tracking capabilities. LivePerson's technology is designed to enhance the user experience across various industries, including retail, consumer packaged goods, hospitality, media, technology, healthcare, and finance, among others. It empowers businesses to engage their audiences more effectively, providing tools for developers, marketing teams, and customer service to streamline communication and optimize customer interactions. Adopted by over 500,000 global customers, LivePerson connects millions of users monthly with its comprehensive digital connection solutions.
Messaging • Automation • Bots & AI • Artificial Intelligence • Conversational AI
📋 Description
• Join this digital revolution and work on one of the biggest OpenStack cloud services in the world! LivePerson is the global leader in digital communications solutions with the mission is to transform the relationship between brands and consumers. • We invest heavily in artificial intelligence, bots, big data technologies, real-time analytics and messaging solutions, all hosted on our dynamic open platform. • We give our employees the opportunity to shape the future of the organization and design their own career. • Network Operations Center (NOC) is responsible for monitoring LivePerson services. • LivePerson NOC is monitoring 6 data centers around the world, with ~6K servers. • The data centers serve ~10K customers, with millions of visitors, and thousands of real time engagements. • You will: • Monitor LivePerson services and servers and handle incidents quickly and professionally, to ensure a high level of services availability and performance. • Trigger operational procedures for various types of production incidents • Troubleshoot Production incidents • Manage internal incident notifications, in order to update LivePerson’s employees and management about any service degradation or impact in real time • Interact frequently with the LivePerson Support division, in order to make sure that service incidents reported by customers are handled properly and resolved timely. • Actively participate in customer affecting incidents, by providing data, clear communication and status updates.
🎯 Requirements
• At least 2 year of experience in a similar role, 3 years plus is a big advantage. • Ability to operate in a 24x7 operational environment (working in shifts) - Including weekends and holidays • Ability to handle stressful situations with a level headed approach • Excellent verbal and writing skills (English) • Excellent communication skills • Multitasking skills, capable of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions. • GCP background / experience operating in a linux environment • Familiarity with Networking concepts. • Advantage: • Working with Monitoring tools (Zabbix, Prometheus, Grafana, Anodot) • Scripting/Programming knowledge • Relevant courses and certifications (MCSE, CCNA...)
🏖️ Benefits
• Health: Medical, Dental and Vision • Time away: Vacation and Holidays • Development: Generous tuition reimbursement and access to internal professional development resources. • Equal opportunity employer • #LI-Remote
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