Senior Site Reliability Engineer

February 20

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LivePerson

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LivePerson is a company that provides a dynamic platform for businesses to manage their digital connections through URL shortening and QR code generation. The platform offers solutions such as branded links, mobile links, and landing pages, with advanced analytics and tracking capabilities. LivePerson's technology is designed to enhance the user experience across various industries, including retail, consumer packaged goods, hospitality, media, technology, healthcare, and finance, among others. It empowers businesses to engage their audiences more effectively, providing tools for developers, marketing teams, and customer service to streamline communication and optimize customer interactions. Adopted by over 500,000 global customers, LivePerson connects millions of users monthly with its comprehensive digital connection solutions.

Messaging • Automation • Bots & AI • Artificial Intelligence • Conversational AI

1001 - 5000 employees

Founded 1995

☁️ SaaS

🤝 B2B

💰 $2.3M Post-IPO Equity on 2012-06

📋 Description

• LivePerson is looking for a Devops Engineer III/Senior Site Reliability Engineer for the GPT (Global Product & Technology) Division. • You will be part of the LivePerson SRE team building and managing highly available, distributed systems. • As a Senior Site Reliability Engineer at our team, you will be responsible for designing, implementing, and maintaining the infrastructure and systems that power our applications and services. • Collaborating closely with cross-functional teams, you will drive operational excellence, automate processes, and continuously improve system reliability.

🎯 Requirements

• Minimum 7+ years of experience of managing cloud based production environment (AWS, GCP, etc) • Strong verbal and written communication skills, proficient in collaborating with various stakeholders • Solid hands-on experience and understanding of system architecture • Highly experienced working in the Linux environment, good scripting in Bash / Python. • Highly experienced working configuration management systems like Puppet, OpsCode Chef, Ansible, etc. • Strong experience in Terraform, CloudFormation or other IAC • Strong experienced in SQL (including DDL and complex queries) and managing SQL and NOSQL database systems, including MongoDB, ElasticSearch, Postgres, MySQL and others • Strong experienced working in the Kubernetes platform and Helm • Strong experience working in a microservices architecture using a message bus such as Kafka and Pulsar • Experience in monitoring resources and alerting systems such as Grafana, Prometheus, Kibana, DataDog and PagerDuty • Good knowledge of CI/CD pipelines orchestrators like TeamCity, Jenkins, Gitlab. • Highly motivated and independent. • Team player and excellent interpersonal Skills. • BS in Computer Science or a related field, or equivalent work experience. • A strong background in cloud, network and application security and compliance • Experience with GPT or other LLMs a strong advantage

🏖️ Benefits

• Health: medical, dental, vision and wellbeing. • Time away: 15 days PTO, Public holidays as well 5 care days and 10 sick days. • Financial: ESPP, Basic life and AD&D insurance, long-term and short-term disability • Family: parental leave, maternity support, fertility services. • Development: Generous tuition reimbursement and access to internal professional development resources. • Additional: Health Service Navigator, Counseling Services & resources to help you and your family maintain overall good health and wellness • #LI-Remote