Senior Technical Product Manager

3 days ago

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LivePerson

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LivePerson is a company that provides a dynamic platform for businesses to manage their digital connections through URL shortening and QR code generation. The platform offers solutions such as branded links, mobile links, and landing pages, with advanced analytics and tracking capabilities. LivePerson's technology is designed to enhance the user experience across various industries, including retail, consumer packaged goods, hospitality, media, technology, healthcare, and finance, among others. It empowers businesses to engage their audiences more effectively, providing tools for developers, marketing teams, and customer service to streamline communication and optimize customer interactions. Adopted by over 500,000 global customers, LivePerson connects millions of users monthly with its comprehensive digital connection solutions.

Messaging • Automation • Bots & AI • Artificial Intelligence • Conversational AI

1001 - 5000 employees

Founded 1995

☁️ SaaS

🤝 B2B

💰 $2.3M Post-IPO Equity on 2012-06

📋 Description

•LivePerson is the global leader in enterprise conversations. •The candidate will manage Core Messaging, including UMS and Agent Matching. •Responsible for the processing of billions of messages and routing conversations efficiently. •The role includes leading product strategy, optimizing message processing, and intelligent conversation routing. •Collaborate with teams like Engineering, Sales, and Customer Success to define strategy and product features. •Focus on scalability, reliability, and best-in-class experiences for brands.

🎯 Requirements

•Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred). •7+ years of experience in product management, with a track record of successfully launching and managing SaaS products or platforms. •Deep understanding of API, messaging systems, high-scale data processing, event-driven architectures, and cloud infrastructure. •Proven ability to develop and execute product strategy, prioritize features, and drive product roadmap planning in a fast-paced, agile environment. •Strong analytical skills, with the ability to gather and interpret data, identify trends, and make data-driven decisions. •Excellent communication, collaboration, and leadership skills, with the ability to influence and inspire cross-functional teams. •Experience working with enterprise customers and a strong customer focus, with the ability to empathize with customer needs and pain points. •Passion for innovation, creativity, and solving complex problems to deliver impactful solutions.

🏖️ Benefits

•Personal time off 33 days - Vacation (28 days) and care days (5) •Additional Pension scheme, deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements •Internet and Mobile reimbursement •Be flexible, work flexibly and from anywhere - no defined working hours or boundaries •Remote first company with offices in Mannheim and Berlin •Modern equipment (MacBook Pro) •Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact. •Monthly connection: Join our monthly connection pizza day in the office! •We were awarded by Great Place to Work •If you want to have more information about us you can check: https://www.kununu.com/de/liveperson2 and our career homepage.