ServiceNow Engineer
November 12
Description
• LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. • At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. • As a ServiceNow Engineer at LivePerson - you're a member of a nimble team that develops custom solutions to ease internal processes. • The ServiceNow Engineer works mostly in multiple ServiceNow instances and makes sure that other integrated systems like Confluence, Jira, Slack, Workato and Salesforce are synchronized to support our business operations. • You will be reporting to the Sr. Business Operations Engineering Manager.
Requirements
• Bachelor of Science in Computer Science, a similar technical discipline, or comparable industry experience. • 3+ years of experience in coding - Json, Python, JavaScript, HTML, CSS, Angular, XML. • 1+ years ServiceNow Developer or Implementation certifications. • Experience in developing integrations (interfacing) of 3rd party systems with ServiceNow using ServiceNow Integration Hub, REST API / Webhook / SOAP and other methods. • Experience in managing full software development life cycle: Analysis, Design, Coding, Testing, and Release Rollout. • Strong working experience of ServiceNow ITSM/ITOM components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management,Twilio Notify Plugin for On-call Escalation, Ticket Management, SLA Breakdown, Performance Analytics, Major Incident Workbench, Service Operations Workspace, Service Portfolio Management, etc. • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features in ITOM/ITSM. • Must be adaptable to work in a varied, fast-paced exciting, ever-changing environment • Experience implementing systems using the Agile/Scrum methodology (Atlassian tools). • Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, Script Includes, Flow Designer workflow actions, etc.) • Experience with SQL (Structured Query Language) and relational database administration.
Benefits
• Health: medical, dental, and vision • Time away: vacation and holidays • Development: Generous tuition reimbursement and access to internal professional development resources • Equal opportunity employer • #LI-Remote
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